Covid-19 Update

In line with the New Zealand Government Directive, The following measures have been put in place.

Cambridge, Hamilton, Te Rapa and Auckland stores have moved to Alert Level 3. These stores will now be open for Contact-free Click & Collect.

All other stores have moved to Alert Level 2. During your next visit please ensure you're following government guidelines by wearing a face covering, checking in with the NZ COVID Tracer app with Bluetooth tracing on, & maintain a distance of 2m between yourself & others.

You can view your local stores information here

We're Here To Help

If you should be self-isolating we ask that you respect our teams & customers by not visiting our stores.
For more information on social distancing, please see the guidance on the New Zealand Government Ministry of Health website.
We thank you again for your continued patience & support as we work through these challenging times together.

 

Frequently Asked Questions

Yes, some stores have revised store trading hours, you can view your local stores hours here.

Our commitment to the health of our customers, community and team members is central to our thinking during these uncertain times. Whilst we remain open to assist you with your auto essentials, helping to reduce the spread of the COVID-19 virus is everyone’s responsibility. We are continuing to take a range of precautionary measures across our stores. We are also adhering to the advice and recommendations of the Australian Government, all State and Territory Governments, local health authorities and the World Health Organisation, and will continue to actively review and respond as necessary.

We have already taken a range of precautionary measures across our stores including:

  • Increasing our cleaning and hygiene controls.
  • Preparing our teams to respond quickly to any emerging situation to best ensure the health and safety of everyone involved.
  • Asking any team members displaying cold and flu-like symptoms to stay home and self-isolate. Anyone who is feeling unwell is being sent home immediately.
  • Social Distancing instore - to protect yourself and our team, please respect social distancing rules and consider others whilst instore. Please follow the markings instore.
  • Cashless Payment – Supercheap Auto has temporarily stopped accepting cash payments. However a range of alternative payment options is available for you to choose from.

Yes it is. However we now have Contact-free click & collect available. You can still order online and choose Click & Collect as your delivery method, with no need to leave your car when you get to store as we’ll bring your order out to you! To find out more here.

During lockdowns stores may not have click & collect available, check your local store here.

Home Delivery is still available.

Free Delivery is available on orders over $120, conditions apply

No, you will not be required to sign for your delivery.

Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient's name (to record proof for delivery) and leave the parcel on the ground at their feet.

If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card with details of the delivery and return the parcel to the depot.

Online order tracking is available by clicking here.

In line with Government requirements during the COVID pandemic, there will be a temporary reduction in the fitments and services offered across our store network. In addition to this, stores that are currently closed or offering contact free click & collect only are unable to offer any fitments or services during the period of their closure.

For further information and offer availability please contact your local store.

Our essentials range will support repairs and maintenance for your car and and home, cleaning, safety and power. Products will have an essential/non-essential badge on it to help you identify.

Great news! The SCA team are now able to process contact free refunds on-site in lockdown areas. Customers are advised to give their local store a quick call to organise their refund or exchange prior to arrival.

Refunds may be issued via Giftcard or contact free EFTPOS only. No cash refunds can be completed. Social distancing measures will be in place and must be followed at all times. If you would like to exchange your product for a higher priced item, the additional cost may be paid via contact free payment. However, any additional purchase not part of the original exchange will need to be made using the usual online Click & Collect process. The store will remain closed for regular trading.