We're Open & Here To Help
In line with the
New Zealand Government Directive,
The following measures have been put in place.
Cambridge, Hamilton, Te Rapa and Auckland stores have moved to Alert Level 3 step 2. These stores
are now open.
All other stores have moved to Alert Level 2. During your next visit please ensure you're following
government guidelines by wearing a face covering, checking in with the NZ COVID Tracer app with
Bluetooth tracing on, & maintain a distance of 2m between yourself & others.
You can view your local stores information here
If you should be self-isolating we ask that you respect our teams &
customers by not visiting our stores.
For more information on social distancing, please see the guidance on the
New Zealand Government Ministry of Health
We thank you again for your continued patience & support as we work
through these challenging times together.
Frequently Asked Questions
Are there any changes to store trading hours?
Yes, some stores have revised store trading hours, you can view your
local stores hours here.
What measures are you taking to keep customers and team members safe?
Our commitment to the health of our customers, community and team
members is central to our thinking during these uncertain times.
Whilst we remain open to assist you with your auto essentials,
helping to reduce the spread of the COVID-19 virus is everyone’s
responsibility. We are continuing to take a range of precautionary
measures across our stores. We are also adhering to the advice and
recommendations of the Australian Government, all State and
Territory Governments, local health authorities and the World Health
Organisation, and will continue to actively review and respond as
We have already taken a range of precautionary measures across our
- Increasing our cleaning and hygiene controls.
Preparing our teams to respond quickly to any emerging situation
to best ensure the health and safety of everyone involved.
Asking any team members displaying cold and flu-like symptoms to
stay home and self-isolate. Anyone who is feeling unwell is being
sent home immediately.
Social Distancing instore - to protect yourself and our team,
please respect social distancing rules and consider others whilst
instore. Please follow the markings instore.
Cashless Payment – Supercheap Auto has temporarily stopped
accepting cash payments. However a range of alternative payment
options is available for you to choose from.
Is Click & Collect still available online?
Yes it is. However now it will be Contact-free. You can still order
online and choose Click & Collect as your delivery method, with no
need to leave your car when you get to store as we’ll bring your order
out to you! To find out more
During lockdowns stores may not have click & collect available, check
your local store here
Is Home Delivery still available online?
Home Delivery is still available.
Free Delivery is available on orders over $120, conditions apply
Will I have to sign for my delivery?
No, you will not be required to sign for your delivery.
Couriers will knock on the door as usual and step back two metres
(or as far back as safe). They will wait for someone to come to the
door and greet them as usual. They will then ask for the recipient's
name (to record proof for delivery) and leave the parcel on the
ground at their feet.
If no one comes to the door and there is no Parcel Leave service in
place, the courier will follow the standard process which is to
leave a card with details of the delivery and return the parcel to
How can I track my order?
Online order tracking is available by clicking
Are Services and Fitments still available?
In line with Government requirements during the COVID pandemic,
there will be a temporary reduction in the fitments and services
offered across our store network. In addition to this, stores that
are currently closed or offering contact free click & collect only
are unable to offer any fitments or services during the period of
For further information and offer availability please contact your
Is contact free returns available?
Great news! The SCA team are now able to process contact free refunds on-site in lockdown areas.
Customers are advised to give their local store a quick call to organise their refund or
exchange prior to arrival.
Refunds may be issued via Giftcard or contact free EFTPOS only. No cash refunds can be
completed. Social distancing measures will be in place and must be followed at all times. If you
would like to exchange your product for a higher priced item, the additional cost may be paid
via contact free payment. However, any additional purchase not part of the original exchange
will need to be made using the usual online Click & Collect process. The store will remain
closed for regular trading.
Alternatively, for orders under 10kg you can return them for free via ParcelPoint or Australia
Post. See our Returns and Refunds page
for more information.
What is deemed an essential item?
Our essentials range will support repairs and maintenance for your
car and and home, cleaning, safety and power. Products will have an
essential/non-essential badge on it to help you identify.