Yes, We offer a Click & Collect service

We process and dispatch most orders within 1-2 business days. Delivery times can vary from 1-10 business days after dispatch for smaller items, and 3-10 business days for larger items, depending on your delivery location.

Generally once your order has been dispatched we are unable to add to, remove from or modify your selection. Click here to find out more.

Yes, provided we offer a fitment service for the item in question. Conditions do apply for fitments please contact your local store for details.

Yes, when you place an order you are asked to enter both your contact details along with the delivery address.

We currently have online order processing facilities located in Auckland however at times products may be dispatched from one of our local Supercheap Auto stores depending on stock availability.

Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Click & Collect is available at all Supercheap Auto stores - subject to stock availability in your selected store.

No, we do not charge additional fees for this service, it is free of charge.

You will receive a notification either by SMS or email (depending on what you selected when you placed your order) to confirm your order is ready to be collected.

Your order confirmation and ID are required to pick up your order. A driver’s license is required for collection of orders over $100 value.

To protect our customers, only the person specified on the order details is able to collect the order and will be required to provide appropriate identification.

Store trading hours are displayed online on our store locator page and can vary by location.

Visiting the store prior to receiving the email or SMS alert may result in your items not being ready for collection when you arrive.

Your order must be collected within 7 business days, if you're unable to collect within this period of time we recommend contacting your collection store and advising when you will be able to collect your item. Uncollected orders will be cancelled and refunded after this period of time.

Please contact us on web chat and our Customer Service Team can assist you.

We offer you a replacement, credit or refund where products have a major failure, such as:

• When they are faulty
• Wrongly described
• Different from a sample shown to you; or
• Do not do what they are supposed to do

Online Purchases

Products purchased online can be returned in-store at your nearest Supercheap Auto Store

Alternatively to be collected via post or courier, liaise with our Customer Contact Centre on the below contacts:

• Email: nzonlinestore@supercheapauto.com
• Contact us on web chat between the hours of 9:30am and 5:00pm NZST (Auckland) Monday to Friday.

In-store Purchases

Products purchases in store must be returned to the front service desk of your nearest Supercheap Auto store. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.

Click here to find your closest store!

To complete a return in store we request that you:

• Show your receipt or proof of purchase (This can include a bank statement, Club+ transaction history, etc).
• Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
• Provide us with any extra information we may need to process your return.

Returning a product with a receipt

• For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.
• All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.

Returning a product without a receipt

• If you don’t have a receipt, we ask for your photo identification showing your name, address and signature.
• You can help us determine proof of purchase by providing a Bank Statement or similar.

Consumer guarantees under New Zealand Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.

Our Store Managers can assist you with further information about the warranty period for the product you return.

Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:

• Bicycles
• Sound, electrical and motor driven products
• Compressors
• Power tools; and
• Customer orders – non store stock items

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Bulky and fuel operated products:

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products, such as:

• Engine cranes
• Gas cylinders
• Generators
• Line Trimmers

Your refund will be processed once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Afterpay, Credit Card, etc).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

In some cases a refund, replacement, or repair may not be offered if you:

• Substantially modify the product;
• Misuse the product contrary to user instructions or packaging labels; or
• Simply change your mind.

Certain products are excluded under our Returns Policy unless they are faulty, these include:

• Tailor made customer orders (seat covers, dash mats and floor mats);
• Storage discs (CD’s and DVD’s).

This Returns Policy is in addition to the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).

For updates to this Returns Policy please visit our Supercheap Auto website. At any time you can discuss our policy with your local Supercheap Auto Store Manager.

If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to:

Product Assurance Officer
Super Cheap Auto
GPO Box 344
STRATHPINE QLD 4500

Supercheap Auto will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth) and Privacy Act 1993 (NZ).

Our Privacy Policy can be located here.

Store locator here.

Supercheap Auto will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth).

If you cannot find the answer to your question here, we recommend you to call our Customer Care Team and let the advisor know the details of your order and / or about your question. Click here for their details.