To complete a return in store we request that you:
Show your receipt or proof of purchase (This can include a
bank statement, Club+ transaction history, etc).
Try to return the product in the same condition as it was
purchased (including manuals, accessories and packaging).
Provide us with any extra information we may need to process
Returning a product with a receipt
For an exchange, credit, refund or repair we ask for your
name, telephone number and signature in addition to your
All purchases made on a debit/credit card will be credited
back to the original card used, so please have your card with
Returning a product without a receipt
If you don’t have a receipt, we ask for your photo
identification showing your name, address and signature.
You can help us determine proof of purchase by providing a
Bank Statement or similar.
Consumer guarantees under New Zealand Consumer Law are not
limited by a defined time period and can vary from product to
product depending on factors such as the nature of goods, price
and statements made on packaging and product labels.
Our Store Managers can assist you with further information about
the warranty period for the product you return.