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Terms & Conditions

Website Terms and Conditions

These terms and conditions are current at 10/07/24.

These terms and conditions are important and we encourage you to read them in their entirety before using this Site. There are some specific terms that we want you to be particularly aware of:

Site content: Except as required by law, we do not warrant, and are not responsible or liable for, any liabilities in connection with errors in, or omissions from, the information contained in this Site.
Site availability: We may stop making the Site (or any part of it) available without prior notice. We are not responsible or liable for any liabilities in connection with access to the Site and/or use of any elements or information contained in the Site.
Cancellations by us: We may cancel or reject all or any part of an order that you have placed on the Site for certain reasons without liability to you (such as where a product is not available).
Our liability (General): Except as required by law, we will not be liable for:
- any indirect or consequential loss in connection with the Site; or
- any loss or damage of any kind incurred by you in connection with your access to and use of the Site and its contents.

1 General

1.1 This website at www.supercheapauto.co.nz (the “Site”) is owned and operated by Super Cheap Auto (New Zealand) Pty Ltd, NZBN 9429036715527 (“us”, “we” or “our”).

1.2 Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

1.3 Your access to and use of the Site, including your order of products through the Site, is subject to these terms and conditions. By accessing, interacting with, browsing or using the Site, you agree to bound by, and comply with, these terms and conditions.

2 Registration

2.1 If you are not a registered member of the Supercheap Auto Club, you will need to register an account via the Site or select “Checkout as Guest”.

2.2 If you transact by selecting “Checkout as Guest”:

(a) you will be asked to provide certain information (such as your name, address, phone number, email address and billing details). You agree to provide us with current, complete and accurate information; and
(b) the resulting transaction may be linked to any current or future active registered account for the Site that is registered under the email address you provided during the check out process and any relevant terms will apply (including clauses 2.3 to 2.5 and 9.2 below).

2.3 If you transact via a registered account:

(a) you will need to register an account via the Site. To do this, you will be asked to provide certain information (such as your name, phone number, and email address) and create a password. You will also be asked to verify your details via a confirmation email; and
(b) the terms and conditions available here will apply to your registered account.

2.4 You may only have one active registered account and your account is non-transferable. You may update or edit your account details at any time through the Site. You may also terminate your account at any time by calling 0800 500 605. We may ask you to provide certain information (such as your name, phone number and email address) in order to verify your identity prior to termination. An account which has been terminated is no longer “active”. Terminated accounts cannot be re-activated.

2.5 If you transact via a registered account, you will be responsible and liable for any use of this Site by any person using your registered account. You are responsible for keeping your registered account details (including your password) safe and secure, so that they cannot be used without your permission. You agree that we may charge you for all products that have been ordered and accepted via your registered account.

3 Placing an order

3.1 You can order products through the Site in accordance with these terms and conditions. If your order is placed through our Special Order program, the terms and conditions available here will also apply to that order. Additional terms and conditions also apply to the use of Trade Discount Cards and are available here.

3.2 Any order placed through this Site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

3.3 We may ask you to provide additional details or require you to confirm your details (including your name, shipping address and billing address) to enable us to process any orders placed through the Site. You agree to provide us with current, complete and accurate information.

4 Acceptance or rejection of an order

4.1 If your order is accepted, you will receive an email confirmation from us.

4.2 We reserve the right to accept or reject whole or part your order for any reason (including if we determine your order is for a commercial purpose), acting reasonably. If we reject an order placed through the Site, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

4.3 We may, from time to time, restrict the quantity of products ordered through the Site by a person, household or address during a particular time.

4.4 Each accepted order creates a separate binding agreement between you and us for the supply of the products in that order.

5 Cancellation of an order

5.1 Prior to the dispatch of an accepted order, we may cancel all or any part of that order without any liability to you, if:

(a) the requested products are not available; or
(b) there is an error in the price or the description posted on the Site in relation to a product; or
(c) the order has been placed in breach of these terms and conditions.

5.2 We will endeavour to provide you with reasonable notice of any cancellation by us. We will not charge you for the cancelled order.

5.3 Prior to the point when we issued you an invoice for an accepted order, you may cancel all or any part of that order by calling us on 0800 500 605. We may ask you to provide certain information (such as your name, phone number and email address) in order to verify your identity prior to cancelling the order. You must provide us with notice of cancellation (including the reason for the cancellation).

5.4 You cannot cancel all or any part of an order after the point when we have issued you an invoice for that order.

6 Delivery

6.1 We currently deliver orders to New Zealand addresses only.

6.2 Certain products (such as age-restricted products or products which are categorised as “dangerous goods”) are not available for delivery and can only be collected in a store. This information will be displayed on the relevant product page on the website. We reserve the right in our absolute discretion to notify you of any product which is not available for delivery.

6.3 Delivery time is subject to stock availability and product size. You can track the status of your order at any time by going to Check Order

7 Returns

Our Returns Policy applies to all orders placed via the Site and is incorporated into these terms and conditions by reference.

8 Prices, Fees and Charges

8.1 Our Site displays current pricing for products, delivery fees and other charges. You should be aware that the price for a product on the Site may be different from our in-store price for the same product.

8.2 The delivery fee will be displayed at the time you provide the delivery address for the relevant order and may vary depending on the location of delivery and the delivery method that you select.

8.3 All prices shown on this Site are in New Zealand Dollars (NZD).

8.4 When you order a product via the Site, you agree to pay us the following fees and charges if we accept your order:

(a) the purchase price of the product;
(b) the delivery fee for the product; and
(c) if applicable, any other fees and charges set out in these terms and conditions.

8.5 We will notify you if any additional delivery fees and freight charges are applicable before you finalise your order. You may incur additional delivery fees or freight charges (in excess of the fees and charges specified above) for:

(a) special, non-stock or bespoke items;
(b) heavy, bulky or awkward items;
(c) express or urgent deliveries; or
(d) bulk or large quantity orders.

8.6 Unless otherwise indicated, prices for products and all fees and charges displayed on the Site are inclusive of GST.

9 Marketing communications

9.1 When you order a product via the Site, you agree to us:

(a) communicating with you, via various channels and media (including email, SMS, phone, app notifications and by advertising on certain websites and social media);
(b) sending you product review emails. You acknowledge and agree you can opt out of receiving product review emails by clicking the unsubscribe link in the footer of those emails; and
(c) sending certain transactional messages to you related to your order (including tracking emails and other important information relating to the products and services you ordered (like health and safety recall notices)). You agree that transactional messages will not contain an unsubscribe link. If you do not wish to receive such transactional messages, you may email us at customercare@supercheapauto.co.nz and request to not receive transactional messages.

You agree that if you unsubscribe from one type of communication (ie product review emails) you will continue to receive other types of communications. For example, if you unsubscribe from product review emails you will continue to receive transactional messages, unless you have separately requested to not receive them.

9.2 If you are a registered member of the Supercheap Auto Club, the terms and conditions available here may also apply in respect of communications.

10 Your Obligations

You acknowledge and agree that:

10.1 all information and data provided by you through, or in connection with your use of, the Site is true, accurate, complete and up to date;

10.2 you will comply with all relevant laws and any reasonable instructions we give you relating to your use of the Site and your placement of any order to us;

10.3 you will promptly notify us if you suspect or become aware that there is or has been an unauthorised use of your account, or any other security breach relating to your account, and you will take immediate steps to re-secure your account (including by changing your password);

10.4 you will check the labels on products before consumption or use;

10.5 you will not:

(a) use the Site for any activities that breach any laws, infringe our intellectual property or a third party’s rights, or are contrary to any relevant standards or codes;
(b) use the Site in a manner or way which interferes with other users of the Site or our other customers, or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
(c) make fraudulent or speculative enquiries, purchases or requests through the Site;
(d) create accounts by automated means, use another person’s details without their permission, or impersonate another person when using the Site;
(e) do anything that interferes with or adversely affects the normal operation of the Site (including the ability of others to access and use the Site);
(f) knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
(g) use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site; or
(h) use the Site other than in accordance with these terms and conditions.

11 Intellectual property

11.1 We own or have rights to the Site, including but not limited to, the software, and any data, compilations, images, photography, graphics, artwork, text and other material used on the Site, including the intellectual property rights therein.

11.2 Unless permitted by law, you must not decompile, modify, reverse engineer, or create derivative works of any part of the Site.

11.3 You must not:

(a) use our trade marks, name or branding without our prior express written permission; or
(b) remove any copyright, trade mark or other proprietary rights notices contained in or on the Site and any content therein.

12 Feedback

12.1 We welcome your feedback, suggestions and recommendations about this Site or the products.

12.2 You acknowledge and agree we will treat any feedback that you provide (including any photographs or footage of products) as non-confidential.

12.3 You grant us a perpetual, royalty free and non-exclusive right to use, transmit, transfer, store, copy and display (without attribution or compensation to you) any feedback (including any photographs or footage of products) that you provide to us (including in any marketing materials or on our social media accounts) without further notice to you.

12.4 You must ensure that any public review of a product that you provide via the Site, does not include references to our competitors, contain profanities or information that would enable the identification of you or any other person.

13 Privacy and your personal information

Please see our Privacy Policy for details on how we collect and handle your personal information. By accessing and using the Site (including by providing your personal information), you acknowledge that we and/or our related bodies corporate may use and disclose your personal information in accordance with our Privacy Policy.

14 Availability and security

14.1 We will use reasonable skill and care in operating the Site, however, we do not guarantee uninterrupted access to the Site or the security of the Site or claim that any information obtained via the Site is free from viruses, faults or defects.

14.2 You are responsible for ensuring the security of the systems and devices that you use to access the Site, including through the use of appropriate virus-checking and security software.

15 Links

The Site may contain links to external websites, plug-ins, applications and other resources that are not operated or controlled by us or our related bodies corporate. Such links are provided for your convenience only and you agree that:

15.1 we make no representations or warranties or have any responsibility or liability for those external websites;

15.2 these links do not indicate, expressly or impliedly, that we endorse the external website or the goods, products or services that are provided at those external websites; and

15.3 you access and use the goods, products and services made available at those external websites solely at your own risk.

16 “Do-it-yourself” and “how-to” content

16.1 The Site contains explanatory materials, such as photographs, film or text transcripts, designed to help you better understand an activity or process.

16.2 You must assume responsibility for your own safety. You agree not to attempt to replicate any activities shown on this Site (including in any video clips and photographs) unless you have:

(a) checked the service information and specification for the specific product that you are using, as the correct method may be different to any generic example shown in this Site;
(b) obtained advice, training or instruction from the relevant qualified experts, tradespeople or professionals;
(c) complied with all applicable laws, regulations and by-laws; and
(d) employed safe practices for carrying out the activities.

17 Termination or suspension

17.1 We may immediately suspend or terminate your access to and use of the Site and (where relevant) your account if:

We may immediately suspend or terminate your access to and use of the Site and (where relevant) your account if:
(b) we reasonably suspect that you have committed a fraudulent act; or
(c) you have breached these terms and conditions and the breach cannot be remedied or you fail to the remedy the breach within 10 days of our notice to you of that breach.

17.2 We may stop making the Site (or any part of it) available without prior notice. This will not affect any existing orders unless the relevant product is no longer available or we are prevented from supplying the relevant product, in which case, we will notify you and arrange for reimbursement of valid payments.

18 Limitation of liability

18.1 While we will use reasonable care and skill in operating the Site, we cannot promise that the Site will always be available or completely free of faults or errors.

18.2 To the maximum extent permitted by law, except as expressly set out in these terms and conditions, we:

(a) make no representations or warranties, whether express or implied, in relation to the Site and any advice or information that is provided to you via the Site; and
(b) exclude any liability (whether in contract, tort (including negligence), or otherwise) for any indirect or consequential loss, damage or expense incurred by you or any other user or person in connection with Site.

18.3 To the extent we are unable by law to exclude any implied condition, representation, warranty or statutory guarantee in relation to the provision of the Site or the products and the supply of the Site or a product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, we limit our liability (at our option) to the re-supply of the Site or the products (as applicable), or payment for such re-supply.

18.4 To the extent permitted by law, our liability to you for loss or damage of any kind arising out of these terms and conditions is reduced to the extent that you caused or contributed to the loss or damage.

19 Changes to these terms and conditions

19.1 Subject to clause 19.2, we may change these terms and conditions at any time on notice to you and such amendments will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been amended, you agree to be bound by the changes.

19.2 Where an order has been accepted by us, the terms and conditions that applied when the order was placed will continue to apply to that order.

19.3 We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of the Site.

20 Force majeure

To the extent permitted by law, we will not be liable, nor be in default under these terms and conditions, for any failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented by us. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

21 Severability

Each of these terms and conditions is separately binding. If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the terms and conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these terms and conditions or is contrary to public policy.

22 Governing law

These terms and conditions are governed by the laws of New Zealand and are to be construed and enforced in accordance with those laws. Each party submits to the non-exclusive jurisdiction of New Zealand courts.

23 Contact us

You can contact us on 0800 500 605 or via customercare@supercheapauto.co.nz.

Special Order Terms and Conditions

Super Cheap Auto (New Zealand) Pty Limited (1172262) (“SCA”, “us” or “we”) is pleased to supply you with goods via our Special Order program in accordance with our Online Terms and Conditions and on the basis of the following additional Special Order Terms and Conditions:

Understanding

A “Special Order” is a product we source direct for you based on your request for order. These products are provided from one of our suppliers. While we take steps to keep the information on our Site, including product availability up-to-date, to the maximum extent permitted by applicable laws content published on or through the Site is provided in good faith on an "as is", “as available” and “where is” basis without any warranty of any kind either express of implied. In some instances items may become unavailable at the time of order due to circumstances beyond our control.

Orders

Generally once your purchase of a Special Order has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please contact our Customer Care Team on 0800 500 605, or complete our online enquiry form and our friendly team will assist wherever possible.

To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Team. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000123456).

Payment

You must pay for all online purchases at the time of online checkout prior to order confirmation in accordance with one of the payment methods offered on the SCA website.

For more information about the Terms and Conditions that apply to purchases, including prices, fees and charges, please refer to our Online Terms and Conditions.

Delivery (if applicable)

If delivery is offered by us, charges for delivery to your home or premises may apply.

Delivery time for Special Orders is subject to a number of factors including whether a product is custom made, stock availability from our supplier, as well as how our selection of courier services and other parties involved in the delivery such as freight forwarders can respond, the size of the Special Order and the delivery location.

You should take note of the estimated delivery time displayed on the product after you enter your postcode into the delivery calculator. While, to the maximum extent possible according to applicable laws, we are not responsible for the actions of third parties such as couriers or freight forwarders, we will endeavour to provide you with reasonable notice of any extension in delivery time that may occur .

Courier deliveries are made during business hours, Monday to Friday only and some products may require extra delivery personnel which may incur an additional charge.

For more information about the Terms and Conditions that apply to deliveries, please refer to our Online Terms and Conditions.

Collection (if applicable)

If products are being collected from one of our stores, please collect them within 10 days after we inform you that they are ready for collection. When you come to collect your product(s) please make sure to bring your order confirmation and ID. A driver’s licence is required for collection of orders over $100.

If you do not collect your Special Order product within 10 days from the time we inform you that it is ready for collection, and unless you make alternative arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the products and, subject to our obligations under New Zealand Consumer Law, you may forfeit any deposit or payment you have made (or, a reasonable portion to cover our costs associated with arranging for the Special Order). We may need to verify your identity upon collection.

Warranties

Nothing in these Special Order Terms and Conditions excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded, restricted or modified. This includes the New Zealand Consumer Law which contains guarantees that protect purchases of goods and services in certain circumstances. If any guarantee, term condition or warranty is implied or imposed in relation to these Terms and Conditions (a Non-Excludable Provision) and SCA is able to limit your remedy for a breach of such a Non-Excludable Provision then our liability for breach of the Non-Excludable Provision is limited to one or more of the following at our sole option:

replace the goods;
supply equivalent goods;
repair the goods;
pay you for the cost of replacing the goods (or of acquiring equivalent goods);or
pay you for the cost of having the goods repaired.

Notwithstanding the above, in the case of a major defect, you may elect to obtain a refund or a replacement of the Special Order product.

We will endeavour to resolve any problems with a Special Order quickly after notification. You should ensure that the products you elect to purchase are suitable for your specific purpose including ensuring the correct vehicle is selected when purchasing vehicle specific parts. We are not legally required to cancel orders or provide refunds, returns or replacements of any products, including Special Order products if you simply change your mind.

To the maximum extent permitted by applicable laws, we will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to the products, modifying them, failing to appropriately maintain or store them or using them for an unintended purpose. Without limiting any rights you may have under applicable laws, customers must inspect the products upon taking delivery and any shortage, discrepancy, defect, wrong specification or similar problem must be notified to SCA as soon as you become aware of it, and in any event within 14 days of delivery.

Cancellation & Returns

We will endeavour to assist you if you wish to cancel your Special Order – please see sections 9 and 10 of our Online Terms and Conditions.

Please also see our returns policy detailing the terms and process. Some products, including custom made products are non-returnable unless a warranty or guarantee is breached.

We reserve the right to cancel any order (in full or part) where: (i) you are in breach of your payment obligations to SCA; (ii) SCA reasonably suspects that you are purchasing products for the purposes of resale or resupply; (iii) SCA becomes aware after order confirmation that the good is out of stock; or (iv) there has been a genuine pricing or product description error by SCA or its supplier. Where we cancel your Special Order, we will refund any amount already paid in respect of any cancelled order (and in the case of part cancellation of an order, we will refund the amount paid that relates to the cancelled portion of the order).

Privacy

Refer to the Privacy Policy, which form part of these terms and conditions.

Fitment Of Parts

Due to the complexity of vehicles today SCA recommend seeking assistance from a qualified mechanic when installing or replacing parts on your vehicle. Failure to install a part correctly may result in damage to your vehicle, serious injury or death.

If you are unsure about how to install a part, make sure to seek assistance from a licensed mechanic or arrange to have them install the part for you.

Third Party Installation

Where you arrange for a third party to install products supplied by us, you must contract separately with that third party. SCA will not be liable for any installation services provided by a third party.

Supercheap Auto Club Terms & Conditions

Supercheap Auto Club is the loyalty program we offer to reward you when you purchase products from SCA. These Terms & Conditions set out the conditions on which we offer Supercheap Auto Club and they apply to each Supercheap Auto Club member (or you) in New Zealand. If you join Supercheap Auto Club, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to Supercheap Auto or SCA (or we), we mean Super Cheap Auto (New Zealand) Pty Limited (NZBN 9429036715527).

These Terms & Conditions are governed by the laws in force in Queensland.

1 Becoming a Supercheap Auto Club member

1.1 You can apply to be a Supercheap Auto Club member if you are an individual and at least 18 years old. Corporations, businesses and employees of SCA are not eligible to be members.

1.2 To be a member you must provide us with a unique mobile number and we may also ask for a unique email address. You must tell us as soon as possible if these details change. SCA is not responsible for any loss of Supercheap Auto Club loyalty benefits arising from you not notifying us of any change in your email address or mobile number.

1.3 We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.

1.4 We have the right to refuse you membership for any reason.

1.5 SCA Trade Account members can apply for Supercheap Auto Club membership however the trade membership cannot be used in conjunction with Supercheap Auto Club, only one or the other membership account can be used per transaction.

2 Benefits of joining Supercheap Auto Club

2.1 As a member you get access to various benefits including:

Best Price Credit
See 2.5 and our FAQs for information about Best Price Credit.
Credit
See 2.9 and our FAQs for more information about Credit.
E-Receipts stored on your account & Receipt Free Warranties
When you provide your registered account details, we will keep a record of those purchases for a minimum of five (5) years on your account. This means that:
- you will be able to easily access your E-Receipts; and
- we will be able to honour applicable warranties, without a physical receipt for up to five (5) years from the date of original purchase.
Member pricing
You will have access to discounted pricing on relevant products.
Member Communications
You will receive exclusive communications including about discounts, promotions and other special offers. See 3 for more information on the communications SCA will send you.
Other rewards & benefits You may also be eligible for other benefits from time to time like special discounts, free shipping, vouchers, competitions, gifts or experiences.

2.2 Card. We may issue you with a physical and/or digital membership card as a Supercheap Auto Club member. Each card will remain our property. The card is not a credit or a payment card. The card can only be used in our stores in New Zealand or on our website. We may replace any lost card at our discretion. You must notify us immediately if your card is stolen or lost. We are not liable for any delay in replacing a card.

2.2 You are responsible for:

(a) the safe keeping of your card;
(b) any use of the card by anyone other than you; and
(c) contacting us at customercare@supercheapauto.co.nz if you discover any unauthorised activity involving your card.

We will not be liable for any unauthorised use of a card.

2.4 Your membership card can only be used by you and is not transferable.

2.5 Best Price Credit. You can earn Best Price Credit if a product purchased by you goes on sale within fourteen (14) calendar days of the date of the original purchase. The difference between the original purchase price and the sale price will be automatically credited to your account as a Credit within twenty four (24) hours of the promotion beginning. You will receive a notification via email and/or SMS when the Credit is allocated to your account for the Best Price Credit to be redeemed.

2.6 Best Price Credit excludes and does not apply to any of the of following scenarios:

(a) products which are on promotion as multi-buys, bonus buys or combo deals;
(b) all special order products;
(c) coupons offers;
(d) online only offers; and
(e) offers to select members only.

2.7 To be eligible for Best Price Credit, you must make the purchase as a member as follows:

(a) for instore purchases: present your Supercheap Auto Club card for scanning at the point of purchase or provide the mobile number or email address associated with your membership for each transaction; and
(b) for online purchases: be logged into your account.

2.8 Best Price Credit will have an expiry date of twenty eight (28) calendar days.

2.9 Credit. The following terms apply to Credit (including Best Price Credit), along with any specific terms set out in the promotional terms and conditions which are applicable to Credit:

(a) each Credit will have an expiry date applied to it. Expired Credit is not able to be used. Expiry dates will be set out in your member account and/or shared via email
(b) multiple Credits, each with unique expiry dates, can be applied to your SCA account. The full Credit of your SCA account is the sum of all current (non-expired) Credits;
(c) you can review your Credit balance at any time by simply logging into your SCA account on the SCA website or asking a SCA team member in-store;
(d) Credit is not redeemable for cash. Credit cannot be used to purchase gift cards, charitable donations, special orders in store or to make layby payments;
(e) the SCA Returns Policy will apply in relation to the return of products purchased using Credit;
(f) products can be purchased completely by just using Credit (if you have sufficient Credit balance in your account), however should you wish to return (in accordance with the SCA Returns Policy) any product purchased wholly via the redemption of Credit, then you will simply have the Credit refunded into your account. No cash will be refunded by SCA in this instance;
(g) if a product is being returned after a purchase which was paid for by a combination of cash and Credit, then you will receive the refund in the same combination and proportion. For example, if you bought a camp chair using AUD$25 cash and a $25 Credit, the refund would be issued as AUD$25 cash and a $25 Credit back into your account;
(h) Credit can only be redeemed in a SCA store or online store in New Zealand. For example, Credit earned in New Zealand cannot be redeemed in an Australia Supercheap Auto Store or the Australia Supercheap Auto online store; and
(i) Credits are not transferrable and cannot be shared with anyone else.

2.10 We may deduct from your Credit balance any Credits (including any Best Price Credits):

(a) credited to your account balance as a result of an error;
(b) relating to a transaction that has been cancelled, reversed or refunded; or
(c) relating to any suspected fraudulent activity.

We will notify you of any such deductions.

2.11 All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email.

3 How do Member Communications work?

3.1 Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.

3.2 You agree that you can opt out of receiving different types of Member Communications by following the instructions below:

Marketing emails
Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails
Clicking the unsubscribe link in the footer of those emails
Product review emails
Clicking the unsubscribe link in the footer of those emails
SMS
Text “STOP” as per the instructions in an SMS communication we send to you

3.3 You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey and feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.

3.4 You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming Credit has been allocated to your balance, advising you that you have Credit expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to SCA’s terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.

3.5 We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.

4 Terminating your Supercheap Auto Club membership or the Supercheap Auto Club loyalty program

4.1 You can terminate your membership at any time by following the instructions in our FAQs.

4.2 We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.

4.3 We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.

4.4 We can also terminate the Supercheap Auto Club loyalty program at any time.

4.5 Although we try to give you reasonable notice if we intend to terminate your membership or the Supercheap Auto Club loyalty program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).

4.6 After your membership or the Supercheap Auto Club loyalty program is terminated:

(a) you will be unable to access any of the Supercheap Auto Club program benefits;
(b) your Credit balance will be erased; and
(c) we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.

5 Suspending your membership or the Supercheap Auto Club loyalty program

5.1 Sometimes we may have to suspend your membership, parts or all of the Supercheap Auto Club loyalty program.

5.2 Although we try to give you reasonable notice if we intend to suspend your membership or the Supercheap Auto Club loyalty program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).

5.3 If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the Supercheap Auto Club loyalty program during this period. If we suspend part or all of the Supercheap Auto Club loyalty program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the Supercheap Auto Club loyalty program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.

6 Will these Terms and Conditions change?

6.1 We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.

6.2 The latest version of these Terms and Conditions will always be available on the SCA website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.

6.3 If you don’t agree with the change, you can terminate your membership by following the instructions in our FAQs. You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.

7 Disputes and liability

If you have any concerns or complaints about the Supercheap Auto Club loyalty program (e.g. if you think your Credit balance is incorrect), you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.

8 General

8.1 Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.

Gift Card Terms and Conditions

These Terms and Conditions are current at 16^th February 2023.

These terms and conditions are important and we encourage you to read them in their entirety before you place an order for, or use, a Gift Card. We wanted you to be aware of the following specific terms in particular:

Changes to these terms and conditions: We may change these terms and conditions at any time in limited circumstances, including to add or remove participating retailers or where the Gift Card may be redeemed where those retailers or places cease to support the Gift Card.
Sharing your data: If you order a personalised eGift Card, we may share your details with our third-party suppliers for the management and fulfillment of your order. Our third-party suppliers may be able to identify you from this information.

1.0. General

1.1 These Gift Card Terms and Conditions apply to both physical gift cards and eGift Cards (“Gift Cards”) issued by Super Cheap Auto (New Zealand) Pty Limited (1172262) (“ Supercheap”, us”, “our”, or “we”). [These terms and conditions do not apply to any gift cards issued in conjunction with our third-party partners as part of a promotional campaign. Such terms and conditions for promotional campaigns will be available on our third-party partner’s website. Please familiarise yourself with these terms and conditions before you place an order for, or use, a Gift Card.

1.2 By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these terms and conditions.

1.3 Physical gift cards can be purchased in-store or online. eGift Cards can be purchased online only. A Gift Card limit or value per transaction may apply for all online purchases.

1.4 Each Gift Card will have a:

(a) 17-digit card number (or, for Gift Cards issued prior to October 2021, a 19-digit card number) (“Card Number”); and

(b) 4-digit access PIN (“Access Pin”).

1.5 Gift Cards have no expiry date.

2.0. Purchases with your Gift Card

2.1 You may purchase goods from our store or on our website by selecting the goods and taking them to the point of sale operator in our stores or on our website.

(a) For in-store purchases, you will swipe your physical Gift Card or scan the barcode on your eGift Card and enter the Card Number and Access PIN into the pin pad.

(b) For online purchases, instructions will be provided on our website for the Card Number and the Access PIN to be entered to complete the purchase.

2.2 You acknowledge that the Gift Card may not be used:

(a) to pay a store or credit account;

(b) to purchase goods or services that we are not permitted to supply to you by law in the relevant location (for example, there are age restrictions on weapons and volatile substances that vary between jurisdictions);

(c) to purchase goods or services that we are not permitted to supply to you under our company policy in the relevant location (for example, spray paint will not be sold to persons under 18 in certain locations); and

(d) for the purchase of [tyres or] any services supplied by outbound partners.

2.3 When you make a purchase with a Gift Card, we will reduce the remaining card value (being the portion of the initial value of the Gift Card that remains unspent at any time) by the value of all purchases of goods and services that are processed against the Gift Card.

2.4 Your Gift Card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.

2.5 Once the remaining card value is completely used, you should destroy your Gift Card. Your Gift Card cannot be reloaded or topped up.

2.6 You can check your card balance and transaction history:

(a) by calling 0800 500 605. You will be required to provide the Card Number and the Access PIN to our call centre operator.

(b) on our website. You will be required to enter both the Card Number and Access PIN on the designated page.

3.0. No cash advances or exchanges

You cannot:

(a) obtain any cash advance with your Gift Card;

(b) redeem your Gift Card for cash; or

4.0. Faulty or damaged Gift Cards

We will not replace a Gift Card unless it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our related bodies corporate, or our employees, agents or contractors.

5.0. Your responsibility

5.1 You are responsible for the use and safety of your Gift Card. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

5.2 You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us, our related bodies corporate, or by any of our employees.

6.0. Errors and complaints

6.1 If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 0800 500 605. You will be required to provide the Card Number and the Access PIN to our call centre operator.

6.2 Subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned. Please refer to our Returns Policy for further detail.

7.0. eGift Card personalisation

7.1 If you choose to personalise an eGift Card, you must ensure that any materials that you include on the card (such as photos, images or videos) do not contain:

(a) provocative, sexual, violent or abusive content (including profanity, obscenities, nudity or semi-nudity, firearms or other weapons);

(b) libellous, defamatory, discriminative, prejudicial or other offensive content;

(d) material that depicts illegal or anti-social behaviour;

(e) nationalistic, political statements or politically motivated messages or symbols; or

(f) material which may breach any laws or relevant standards or codes, or which may otherwise give rise to civil or criminal proceedings.

7.2 We reserve the right to refuse to fulfil your order for a personalised eGift Card, if we determine in our sole discretion and acting reasonably that such personalisation is unacceptable, inappropriate or does not meet the content guidelines set out above. In such circumstances, we will notify you and you will be refunded.

7.3 You understand that the final form of the eGift Card may contain variations in colour, image quality and position from any draft you view online. You acknowledge that the appearance of the final imagery is dependent on the quality of the photos or images submitted by you.

7.4 Our Returns Policy for change of mind does not apply to personalised goods and orders. We will also not refund, exchange or replace an order due to an error made by you.

7.5 You understand that the personalised eGift Card (including your details) will be used and shared with our suppliers for the management and fulfilment of your order. You grant us and our suppliers the right to reproduce, publish or make an adaptation of any materials that you include on the card for the purpose of providing the personalisation service to you.

7.6 You warrant that:

(a) you will not make any claim against us or our suppliers, for any reproduction, publication or adaptation of the materials you have submitted to us in accordance with these terms and conditions; and

(b) you waive all rights of action or other claims you may have now or in the future against us in respect of any such reproduction, publication or adaptation of the materials.

7.7 If the personalised eGift Card infringes the rights of any person, you agree to immediately on request by us pay any losses, costs or expenses that we or our suppliers incur as a result of our possession, printing, modification or other use of the personalised eGift Card in accordance with these terms and conditions.

8.0. Privacy and your personal information

Please see our Privacy Policy for details of how we collect and handle your personal information. By purchasing, redeeming or attempting to redeem a Gift Card (including by providing your personal information), you acknowledge that we (and/or our related bodies corporate) may collect, use and disclose your personal information in accordance with our Privacy Policy .

9.0. Changes to these terms and conditions

9.1 To the extent permitted by law, we reserve the right to change any of the terms contained in these terms and conditions at any time to the extent required by the circumstances described below:

(a) to add or remove participating retailers or where the Gift Card may be redeemed where those retailers of places cease to support eh Gift Card;

(b) to add or remove goods or services which may be purchased with the Gift Card where we are required to do so;

(c) for systems, administrative or operational reasons to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

(d) to comply with any mandatory contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or

(e) where we, acting reasonably, consider that it will not be to your detriment.

9.2 Such amendments will be effective as soon as they are posted on our website.

9.3 If you consider that you have suffered detriment by any change, we will refund the remaining card value. By continuing to use a Gift Card after these terms and conditions have been amended, you agree to be bound by the changes.

9.4 We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of your Gift Card.

10.0. Force majeure

To the extent permitted by law, we will not be liable, nor be in default under these terms and conditions, for failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented by us. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

11.0. Severability

12.0. Governing law

These terms and conditions are governed by the laws of Queensland, Australia and are to be construed and enforced in accordance with those laws. Each party submits to the non-exclusive jurisdiction of the Queensland courts.

13.0. Contact us

For more information, contact us on: 0800 500 605 or via our contact form.

Competition Terms and Conditions

COMPETITION T&C's

COMPETITION WINNERS

Please contact us at customercare@supercheapauto.co.nz if you require a copy of any terms and conditions for previous competitions.

Promotional Terms and Conditions

Targeted Offer Terms and Conditions

Trade Terms and Conditions of Use

These terms and conditions include terms which exclude liability for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to any Goods.

By proceeding with the Trade Program and making orders, Customers acknowledge and agree that they have understood and agree to these terms and conditions.

1 General

1.1 By using their Trade Discount Card, each Customer accepts and agrees to be bound by these terms and conditions and any variations made from time to time to these terms and conditions by Supercheap Auto. Customers should read both these terms and conditions and our Privacy Policy carefully.

1.2 The Customer must present their Trade Discount Card at the time of purchase. Supercheap Auto may request that a Customer provide personal identification to verify their identity.

1.3 Supercheap Auto may grant a Customer’s Trade Discount Card and allow the Customer’s participation in the Trade Program at its discretion on notice to the Customer.

1.4 Supercheap Auto may revoke, suspend or otherwise limit a Customer’s Trade Discount Card and participation in the Trade Program at its discretion on notice to the Customer. Without limitation to the foregoing, Supercheap Auto may remove the Customer from the Trade Program if the Customer does not meet the minimum annual spend requirement set out at clause 13.1 for participation in the Trade Program. Although Supercheap Auto will try to give the Customer reasonable notice if it intends to revoke, suspend or otherwise limit their Trade Discount Card or participation in the Trade Program, this will not always be possible (eg if a Customer is fraudulently using their Trade Discount Card).

1.5 Supercheap Auto reserves the right to accept or refuse any order for Goods at its discretion on notice to the Customer.

1.6 Until an order for the purchase of Goods has been accepted by Supercheap Auto either in writing or by conduct, no contract for the supply of Goods shall exist between Supercheap Auto and the Customer.

1.7 The Customer is responsible for all transactions carried out using the Trade Discount Card and Supercheap Auto will not be liable for any unauthorised use of the Trade Discount Card.

1.8 The Customer’s Trade Discount Card and participation in the Trade Program is not transferrable.

2 Prices and Quotations

2.1 Supercheap Auto reserves the right to alter prices of Goods without notice. Provided however that the price of Goods in an order which has been accepted by Supercheap Auto may not, in relation to that order, be altered by Supercheap Auto (except to the extent of any amount payable pursuant to clause 2.3).

2.2 All prices are in New Zealand Dollars.

2.3 The Customer agrees to pay any GST and any other government duties, levies or taxes payable in respect of the Goods supplied by Supercheap Auto.

2.4 Discount (if any) is only applicable on full price items (i.e normal retail price) and excludes sale items, special buys, gift cards, vouchers, bonus buys, and any other discounted items.

3 Placing an Order for Goods

3.1 The Customer may order Goods by submitting an order to Supercheap Auto by any means approved by Supercheap Auto and in accordance with these terms and conditions.

3.2 Any order placed for Goods by the Customer is an offer by the Customer to purchase the particular Goods for the price notified (including the delivery and other charges and taxes) at the time the Customer places the order.

3.3 Supercheap Auto may ask the Customer to provide additional details or require the Customer to confirm their details to enable Supercheap Auto to process any orders placed.

3.4 The Customer agrees to provide Supercheap Auto with current, complete and accurate details when requested to do so.

4 Acceptance or Rejection of an Order

4.1 Supercheap Auto reserves the right to accept or reject the Customer’s order by notice to the Customer for any reason, including (without limitation) if the requested Goods are not available, if there is an error in the price or the product description.

4.2 Each order placed for Goods that Supercheap Auto accepts results in a separate binding agreement between Supercheap Auto and the Customer for the supply of those Goods. For each order so accepted, Supercheap Auto will supply the Goods in that order to the Customer in accordance with these terms and conditions.

4.3 If Supercheap Auto rejects an order, then Supercheap Auto will use reasonable endeavours to notify the Customer of that rejection within a reasonable time after the Customer submits their order.

5 Cancelling an Order by Supercheap Auto

5.1 Prior to the dispatch or collection (as applicable) of an order, Supercheap Auto may cancel all or any part of an order (including any orders that it has accepted) without any liability to the Customer for that cancellation if:

5.1.1 the requested Goods in that order are not available; or

5.1.2 there is an error in the price or the product description in relation to the relevant Goods in that order; or

5.1.3 that order has been placed in breach of these terms and conditions.

5.2 If Supercheap Auto cancels an order as above, it will use reasonable endeavours to provide the Customer with reasonable notice of that cancellation. The Customer will not be charged for the cancelled order.

6 Cancelling an Order by Customer

6.1 Prior to the dispatch or collection (as applicable) of an order, the Customer may cancel all or any part of an order (including orders that Supercheap Auto has accepted) due to circumstances beyond the Customer’s reasonable control (e.g. loss of employment, serious injury or illness) but not if the Customer simply changes their mind, without any liability to Supercheap Auto for that cancellation.

6.2 If the Customer does cancel an order as above, then the Customer must provide Supercheap Auto notice (including reasons) before the dispatch or collection (as applicable) of the order. The Customer cannot cancel all or any part of an order after the order has been dispatched by Supercheap Auto or collected by the Customer (as applicable).

7 Delivery

7.1 If the Goods are being delivered, the Customer should allow at least ten (10) working days for delivery from the receipt of their order and payment for their order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by Supercheap Auto and it will endeavour to provide the Customer with reasonable notice of that extension.

7.2 If the Goods are being delivered, a delivery fee is payable in addition to the purchase price of the Goods. A number of different delivery methods may be used depending on the type of order.

7.3 If the delivery is by courier, Goods will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest courier depot. The Customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

7.4 Supercheap Auto ships orders to New Zealand addresses only.

7.5 The Customer acknowledges and agrees that it may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

7.5.1 special, non-stock and/or bespoke items;

7.5.2 heavy, bulky and/or awkward items;

7.5.3 express or urgent deliveries; or

7.5.4 bulk or large quantity orders.

7.6 Where the Customer is alerted to shortages or damages in the Goods upon receipt of the Goods, the Customer must endeavour to make a claim for such to Supercheap Auto within seven (7) days of receipt of the Goods by the Customer. Failure to do so will not limit the application of any applicable statutory guarantees provided under the Consumer Guarantees Act 1993 (or any successor legislation) or other equivalent legislation that cannot be excluded.

8 Payment

8.1 Payment for all Goods in full must be completed at the time the Goods are being ordered.

8.2 The only accepted means of paying for Goods will be by cash, cheques (acceptance of cheque payment is at the absolute discretion of Supercheap Auto), electronic funds transfer or credit card, all without any deduction, unless otherwise agreed to by Supercheap Auto.

9 Risk and Title to Goods

9.1 The Goods shall be at the sole risk of the Customer upon receipt of the Goods to the Customer or from the collection of the Goods by the Customer (as applicable).

9.2 All Goods (including those delivered to or collected by, as applicable, the Customer) under these terms and conditions remain the property of Supercheap Auto until the Customer has paid to Supercheap Auto in full the purchase price for the relevant Goods and all other money due to Supercheap Auto in relation to the purchase of the relevant Goods.

10 Return of Goods

10.1 In addition to any applicable statutory guarantees provided under the Consumer Guarantees Act 1993 (or any successor legislation) or other equivalent legislation that cannot be excluded, Supercheap Auto will accept Goods returns and provide the Customer with (at Supercheap Auto’s election) a replacement for the Good (subject to availability) an exchange voucher, refund or repair where:

10.1.1 the Good delivered is faulty or is not of acceptable quality;

10.1.2 the Good delivered is not fit for its intended purpose; or

10.1.3 the Good delivered does not match the description given by Supercheap Auto.

10.2 If the Good delivered is faulty, not of acceptable quality, not fit for its intended purpose, does not match the description given by Supercheap Auto or covered under a warranty from the manufacturer, or otherwise does not comply with any applicable statutory guarantees provided under the Consumer Guarantees Act 1993 (or any successor legislation) or other equivalent legislation that cannot be excluded the Customer must promptly contact Supercheap Auto. To enable Supercheap Auto to evaluate the Customer’s return request, the Customer must provide Supercheap Auto with any information reasonably requested by Supercheap Auto, including but not limited to:

10.2.1 the order number, invoice number or receipt number;

10.2.2 a detailed description of the problem or the reason for the request to return the Good;

10.2.3 photograph(s) of the Good that has been damaged during transportation; and

10.2.4 Customer details.

10.3 Supercheap Auto will evaluate the return request and if applicable, issue the Customer with a returns authorisation notice once Supercheap Auto has received details of Customer’s return request. Supercheap Auto will provide the Customer with return instructions and return address for the relevant Goods.

10.4 Supercheap Auto’s Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. The customer is entitled to a replacement or refund and compensation for any reasonably foreseeable loss or damage for any substantial failure of the Goods to comply with the guarantees, or other failure that cannot be remedied by Supercheap Auto. The customer is also entitled to have the Goods repaired or replaced if the Goods, for example, fail to be of acceptable quality and the failure does not amount to a substantial failure of the Goods to comply with the applicable statutory guarantees.

11 Warranties and Economical Loss

11.1 Supercheap Auto accepts liability for breach of any legal guarantees arising under the Consumer Guarantees Act 1993, or any other applicable legislation, the effect of which cannot be excluded. However, where Supercheap Auto are permitted by law and where Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Supercheap Auto will only:

11.1.1 in the case of services, resupply the services or pay to the Customer the cost of resupply; and

11.1.2 in the case of goods, replace the goods, supply equivalent goods, repair the goods, pay to the Customer the cost of replacing the goods (or of acquiring equivalent goods), or pay to the Customer for the cost of having the goods repaired.

11.2 Where permitted by law (and subject to clause 11.3), Supercheap Auto will not be liable to the Customer for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to any Goods.

11.3 Supercheap Auto’s liability to the Customer for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that the Customer causes or contributes to the loss or damage. This reduction applies whether Supercheap Auto’s liability is in contract, tort (including negligence), under any statute or otherwise.

12 Variation of Terms and Conditions

12.1 Supercheap Auto may make any variations to these terms and conditions by publishing the varied terms and conditions on its website here or otherwise notifying the Customer of the change. Any such variations will be effective as soon as they are published or otherwise notified to the Customer. If Supercheap Auto varies the terms and conditions significantly or in a way that negatively impacts the Customer, Supercheap Auto will notify the Customer via email or SMS. If the Customer does not agree with any variation, they may terminate their involvement in the Trade Program by notice to Supercheap Auto. If a Customer has not terminated their involvement in the Trade Program and offers to purchase any Goods after a variation has been published or otherwise notified to the Customer, that offer will be deemed to be the Customer’s acceptance of such varied terms and conditions.

13 Customer Obligations

13.1 Without limitation to the provisions of clause 1.3, the Customer will ensure a minimum annualised spend of $600 (inclusive of GST) is achieved in any given twelve (12) month period to maintain a Trade discount. Supercheap Auto will review (at its absolute discretion) and may revoke a Customer’s Trade Discount Card or disallow the Customer’s participation in the Trade Program if the minimum annualised spend is not achieved.

13.2 The Customer warrants that all information and data provided by the Customer to Supercheap Auto (including as part of registering for the Trade Program) or otherwise is true, accurate, complete and up to date.

13.3 The Customer warrants that, in the event of delivery of the Goods, the person receiving the Goods at the delivery address is authorised by the Customer to do so.

13.4 The Customer warrants that it has and will comply with all relevant laws relating to the Customer’s participation in the Trade Program and its placement of any order to Supercheap Auto.

13.5 The Customer must ensure that the Trade Discount Card is kept in a safe and secure manner.

13.6 The Customer must promptly notify Supercheap Auto if the Customer is or becomes aware that there is or has been an unauthorised use of the Trade Discount Card, or any other security breach relating to the Customer’s participation in the Trade Program. Where Supercheap Auto receives such notification, it will cancel any related orders for Goods which have not yet been dispatched or collected.

13.7 The Customer must promptly advise Supercheap Auto of any changes to the Customer’s information provided to Supercheap Auto as part of the Trade Program registration process.

13.8 The Customer is responsible for any costs associated with their participation in the Trade Program.

13.10 The Customer agrees that Supercheap Auto may charge the Customer for all Goods that Supercheap Auto agree to supply to the Customer that have been ordered using the Customer’s Trade Discount Card.

13.11 The Customer is responsible for its use of the Goods and will check any labels on the Goods before consumption or use.

13.12 The Customer must not:

13.12.1 use the Trade Program for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

13.12.2 make fraudulent or speculative enquiries, purchases or requests via the Trade Program;

13.12.3 use another person’s details without their permission or impersonate another person when participating in the Trade Program;

13.12.4 create or attempt to create accounts in the Trade Program by automated means or under false or fraudulent pretences;

13.12.5 create or attempt to create multiple accounts in the Trade Program;

13.12.6 use the Trade Discount Card other than in accordance with these terms and conditions; or

13.12.7 attempt any of the above acts or engage or permit another person to do any of the above acts.

14 Notice

14.1 Any notice to be given to Supercheap Auto by the Customer may be sent to the Trade department, PO Box 97059, South Auckland Mail Centre 2241 or emailed to trade@supercheapauto.co.nz.

14.2 Any notice to be given to the Customer by Supercheap Auto shall be sent to the last known address or email whichever is applicable. Notices shall be considered to have been sufficiently delivered five (5) days after mailing or in the case of email once it has been sent, unless a notice of a failure is received.

15 No assignment by Customer

15.1 The Customer must not assign and/or novate these terms and conditions without the prior written approval of Supercheap Auto, which may be granted or declined at Supercheap Auto’s sole discretion.

16 Severance

16.1 In the event that any part of these terms and conditions is or becomes void or unenforceable, that part is severed so that the validity and enforceability of the remainder of these terms and conditions shall not be affected.

17 Communications and opting-out

17.1 Unless the Customer has opted out of receiving marketing communications from Supercheap Auto relating to the Trade Program, the Customer agrees to Supercheap Auto communicating with the Customer relating to the Trade Program via various channels and media (including by email, SMS, phone and mail).

17.2 The Customer acknowledges and agrees that they can opt out of receiving certain types of communications from Supercheap Auto relating to the Trade Program by:

Marketing emails
Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails
Clicking the unsubscribe link in the footer of those emails
Product review emails
Clicking the unsubscribe link in the footer of those emails
SMS
Text “STOP” as per the instructions in an SMS communication Supercheap Auto send the Customer

However, the Customer agrees that if the Customer unsubscribes from one type of communication relating to the Trade Program (ie marketing emails, product review emails, customer experience survey emails or SMS) the Customer will continue to receive the other types of communications relating to the Trade Program. For example, if a Customer unsubscribes from receiving product review emails, they will continue to receive marketing emails, customer experience survey emails and SMS communications, unless they have separately unsubscribed from those types of communications.

17.3 The Customer agrees that Supercheap Auto may send certain transactional messages relevant to the Customer whilst they participate in the Trade Program. These transactional messages include messages relating to the Customer’s participation in the Trade Program (like messages attaching an invoice associated to a purchase and order tracking), important information relating to products and services (like health and safety recall notices), forgotten passwords and updates to Supercheap Auto’s terms and conditions and privacy policy. The Customer agrees that transactional messages will not contain an unsubscribe link. If the Customer does not want to receive such transactional messages, the Customer may terminate their involvement in the Trade Program.

17.4 The Customer agrees that, if they are also a member of the Supercheap Auto Club program (operated pursuant to the Supercheap Auto Club Terms and Conditions), they will separately receive communications in accordance with the Supercheap Auto Club Terms and Conditions. The Customer agrees that if they unsubscribe from communications relating to the Supercheap Auto Club program or the Trade Program, the Customer will continue to receive communications relating to the other program to which they are still subscribed.

17.5 Supercheap Auto uses information about Customer (including prior purchases, the way Customer interacts with Supercheap Auto’s website and demographic data) to help Supercheap Auto deliver communications and to display advertisements that Supercheap Auto believe are likely to be of interest to you. The Customer agrees that Supercheap Auto may use machine learning technology for this purpose.

18 Waiver

18.1 Supercheap Auto’s failure to exercise any right or power does not operate as a waiver and a partial exercise of a right or power does not preclude any further exercise of the right or power.

19 Law

19.1 These terms and conditions are governed by and construed in accordance with the laws in force in New Zealand. The Customer agrees to submit to the non-exclusive jurisdiction of the courts of New Zealand.

20 Interpretation

20.1 In these terms and conditions, unless contrary to the context:

20.1.1 “Customer” means and includes any natural person, company, partnership or other entity who is the applicant listed for the purchase of Goods is accepted by Supercheap Auto.

20.1.2 “Goods” means and includes goods and services supplied or to be supplied to the Customer by Supercheap Auto.

20.1.3 “GST Act” means “Goods and Services Tax Act 1985” and any ancillary legislation relating to the imposition of goods and services tax.

20.1.4 “GST” means any tax chargeable or payable under the GST Act;

20.1.5 “Supercheap Auto” means Supercheap Auto (New Zealand) Pty Limited NZBN 9429036715527;

20.1.6 “Trade Discount Card” means the card (which remains at all times the property of Supercheap Auto) provided to the Customer, held with Supercheap Auto, in relation to the supply of Goods for its trade or business and which allows the Customer to participate in the Trade Program pursuant to these terms and conditions; and

20.1.7 “Trade Program” means the potential supply of Goods to the Customer by Supercheap Auto pursuant to these terms and conditions, for which the Customer has been provided a Trade Discount Card.

DIY Terms and Conditions

In consideration of viewing this video, you acknowledge and agree that:

1. All videos depict activities undertaken by a trained professional and are only meant to be a general and basic user guide. The correct and most appropriate procedure may vary depending on (without limitation) vehicle type, user experience, product specifications and/or changes in technology, laws, regulations or best practices.

2. You will not attempt to replicate anything shown in this video unless you have:

2.1. Checked your vehicle owners’ manuals and all product user instructions,

2.2. Obtained advice from relevant qualified experts,

2.3. Applied safe practices when performing activities, and

2.4. Checked relevant laws and regulations

3. Supercheap Auto is not responsible for and will not accept any direct and/or indirect liability for: cost; damages; claims, accidents; injuries; death; law and traffic violations; and expenses that is or may be incurred or suffered by you as a result of carrying out the activities in this video.

Services Terms and Conditions

Fitments and Services are not available in all stores.
Fitments and Services apply to products and brands sold at Supercheap Auto only.
Fitments and Services are subject to:
- Poor weather conditions
- Team availability
- Product availability
- Time of day
Booking may be required
Fitments and Services are subject to vehicle inspection
Supercheap Auto reserves the right to decline a Fitment or Service where:
- The vehicle has been modified from its manufacturer OEM state
- The part being fitted does not meet manufacturer OEM specifications
- Vehicle components are old, brittle, damaged or unsafe
- Body panels and/or engine components require removal in order to gain access to the component being fitted
Fitments cannot be undertaken where modification to the vehicle is required (i.e. cutting/drilling/re-wiring of manufacturer OEM components)
Supercheap Auto accepts no responsibility for any pre-existing damage to a vehicle
Supercheap Auto accepts no responsibility for fitted products failing as a result of existing vehicle faults or malfunctions
ECU diagnostic scanning excludes clearing any codes related to vehicle safety including ABS and AIRBAG malfunctions
It is the customers’ sole responsibility to ensure that the product fitted is suitable for all intended purposes and meets vehicle manufacturer recommendations. Supercheap Auto accepts no liability or claim for damages in relation to the followings:
- fitted products requested by a customer that fail to meet vehicle manufacturer specifications and instructions;
- fitted products used in a manner contrary to product markings, user manual or labelling
- fitted products used contrary to the recommended capacity limits as recommended by the vehicle manufacturer or product manufacturer
Supercheap Auto’s customer complaints:
- Refer to Supercheap Auto’s Returns Policy available instore and online
- For store related Fitments and Services speak directly to the Store Manager and ensure to have proof of purchase
- For online related Services (e.g. Online Tyres) speak with the Customer Care Centre on 0800 500 605
- Should a customer feel that their complaint has not been resolved adequately, please refer to the Disputes Escalation process outlined in the Supercheap Auto Returns Policy
Please click below for Terms and Conditions for the following:
- Tyres (https://tyres.supercheapauto.co.nz/terms-and-conditions)