How To Order
Ordering on supercheapauto.co.nz is easy, you can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week.
For your convenience we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations).
We also offer a Click & Collect service. Within the checkout simply select your nearest Supercheap Auto store, complete your order and we will notify you via your preferred method (either email or SMS) when you order is ready for collection.
Browse online and choose from thousands of products, once you have found the product you are looking for simply add it to your shopping cart
Complete your Order
Checkout as a Club Plus Member, Trade Member or Guest. Enter your payment details and complete your order. An order confirmation e-mail will be sent to you.
Click & Collecting your Order
If you have selected 'Store Pickup' you will receive an SMS or E-mail confirmation when your order is ready for collection. Simply visit your chosen Supercheap Auto store during opening hours with proof of identification and a copy of your order confirmation to collect your items.
Viewing and Tracking your Online Order
All orders placed online at Supercheap Auto are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace Portal. Simply enter your Order Number (ie. 0000123456) and your First and Last name to view the progress of your order.
Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.
Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Care Team by phone on 0800 500 605 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.
Changing or Cancelling your Online Order
Generally once your purchase has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please contact our Customer Care Team on 0800 500 605, or complete our online enquiry form and our friendly team will assist wherever possible.
To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Team. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000123456).
Frequently Asked Questions
We process and dispatch most orders within 1-2 business days. Delivery times can vary from 1-10 business days after dispatch for smaller items, and 3-10 business days for larger items, depending on your delivery location.
Generally once your order has been dispatched we are unable to add to, remove from or modify your selection. Click here to find out more.
Yes, provided we offer a fitment service for the item in question. Conditions do apply for fitments please contact your local store for details.