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Club Plus Frequently Asked Questions

Joining

Club Plus is Supercheap Auto’s membership program which gives members access to these exclusive benefits:

  • Our Club Plus Price Promise - if the product you've purchased goes on special within two weeks, we'll credit the difference direct to your Club Card.
  • Receipt-free warranty – receipts for every purchase made on your Club account are kept for you
  • Club Specials – Get access to special pricing on a range of products each month
  • Email Updates – Receive email notification of catalogues and upcoming sales as well as exclusive offers, member competitions and new product information
  • Club Competitions – Exclusive competitions that are open to Club Plus members only
  • Club Events – Exclusive shopping events just for members
  • Discount Motorsport Tickets – Receive a 10% discount off Supercars Trackside tickets

Yes, there is a once off joining fee of $5 and you will receive $10 sign up credit to use in store and online

Can I use my $10 sign up credit immediately? If you sign up in store your $10 sign up credit will be available once you have activated your membership and set up your online account. If you sign up online your sign up credit will be available as soon as your have completed sign up

Your Club Plus membership does not have an expiry date

You can become Club Plus member at your local Supercheap Auto store or online here

You can still join Club Plus in store however you will be unable to activate your membership online and monitor if any loyalty credits you may have received. We will be unable to contact you via email to let you know you have received credits or notify you upcoming promotions or member specials.

Membership cards can take up to 10 business days to process. If you have not received your Club Plus card within 10 working days of joining the Club, please contact our Customer Interaction Centre on 0800 500 605.

In the meantime, you can still shop using your new Club Plus membership. If shopping in store please advise the team member that you are a member. A search will be performed based on your Name and email address. All purchases will then be applied to your membership.

If you are shopping online please log in to your new Club Plus account here

Please click here to go to the password reset page and follow the prompts to login to your account. If you’re still unable to access your account after trying this link, please contact our Customer Interaction Centre on 0800 500 605

To activate your membership online, you need to keep an eye on your inbox for the email which is sent to you as soon as you sign-up in-store. This email will have a link to the website which contains temporary login details.

Simply click this link – you will then need to update your details and set up your online account. As soon as you press submit, your membership will be activated and your $10 joining fee credit will be assigned to your card.

You can see your credits when you login to your account

 

Benefits

Club Plus is Supercheap Auto’s membership program which gives members access to these exclusive benefits:

  • Our Club Plus Price Promise - if the product you've purchased goes on special within two weeks, we'll credit the difference direct to your Club Card.
  • Receipt-free warranty – receipts for every purchase made on your Club account are kept for you
  • Club Specials – Get access to special pricing on a range of products each month
  • Email Updates – Receive email notification of catalogues and upcoming sales as well as exclusive offers, member competitions and new product information
  • Club Competitions – Exclusive competitions that are open to Club Plus members only
  • Club Events – Exclusive shopping events just for members
  • Discount Motorsport Tickets – Receive a 10% discount off Supercars Trackside tickets

 

Loyalty Credits

Yes, if you pay the $5 joining fee you will receive a $10 Loyalty credit is issued and is valid for 56 days.

If you sign up in store your $10 sign up credit will be available once you have activated your membership and set up your online account. If you sign up online your sign up credit will be available as soon as your have completed sign up

Make sure you swipe your Club Plus card every time you shop in store, or login to your Club Plus account when shopping online. If you purchase an item and it goes on sale at a better price within 2 weeks of your purchase you will be credited the difference. You will then have 28 days to spend your Loyalty credits.

Club Plus is Supercheap Auto’s membership program which gives members access to these exclusive benefits:

If you have provided us with your email address you will receive an email every time you receive loyalty credits. If you are an existing member and haven’t provided us with your email address and would like to receive credit notifications please contact our Customer Interaction Centre on 0800 500 605.

You can view your credit balance and purchase history at any time by logging into your Club Plus account here

If you are having trouble logging into your Club Plus account please click this link to go to the password reset page and follow the prompts to login to your account. If you’re still unable to access your account after trying this link, please contact our Customer Interaction Centre on 0800 500 605

You can spend your loyalty credits at your local Supercheap Auto store or online here

Loyalty credits can be used towards any purchase except gift cards, laybys and customer orders.

Loyalty credits will be redeemed against your total shopping basket which means you can put them towards freight charges for online purchases

Your $10 sign up credit will be valid for 56 days from the time your membership is activated.

Credits you receive from the Club Plus Price Promise will expire 28 days from the date of issue.

You will receive an email every time you receive loyalty credits and a reminder email 7 days prior to the expiry of credits.

If you are an existing member and haven’t provided us with your email address and would like to receive credit notifications please contact our Customer Interaction Centre on 0800 500 605.

No credits can’t be swapped for cash.

If you used Loyalty credits to pay for the item then yes you will get the same amount of Loyalty credits back

 

Lost, Broken, or Forgotten Cards

Please notify us as soon as possible so that your lost card can be cancelled.

You do not need to re-join and pay the membership fee again. Simply drop into your nearest store and ask the team to issue you with a new card.

If you don’t have a store close by please contact our Customer Interaction Centre here (link to contact us form) or on 0800 500 605 and we can arrange to send you a new card in the mail.

No, your credits are connected to your membership and not your card. Please notify us as soon as possible so that your lost card can be cancelled. When you receive a new card this will be linked to your existing membership

Drop into your nearest store, they will be able to issue you a new one

Advise the team member that you are a member. A search will be performed based on your Name and email address. All purchases will then be applied to your membership.

 

Cancelling My Membership

If you are not happy with your Club Plus membership please let us know . We value your feedback and would like to try and fix any issues you may be experiencing.

However if you would like to cancel your Club Plus membership and receive a refund on your $5 membership fee you can do this at your local Supercheap Auto store or by contacting our Customer Interaction Centre on 0800 500 605.

No, you will be required to provide identification details to cancel a membership

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