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Rays Outdoors Click and Collect
  • FAQ
    • How does 'Click & Collect' work?
    • Choose from thousands of items available on our website.
    • Add the item to your cart and proceed to the checkout.
    • Select the 'Pickup in Store' option. Our systems will check Stock on Hand and show on screen 'All Products Available'. (If not available at chosen store you will be given the option of changing stores if stock is available or if not you will have the option to change order to Home Delivery only).
    • You will be notified by email or SMS to acknowledge your order has been received and to advise that we will confirm stock on hand within 4 hours. (during store trading hours only)
    • As soon as the store team has picked and processed the order you will be notified by email or SMS to confirm your order is ready for collection. (If there are any problems with your order we will contact you to discuss alternative arrangements)
    • Go to the Ray's Outdoors store you selected - Bring a copy of your collection confirmation and photo ID. Once we verify the transaction, you're ready to take your items home!
    • Where is 'Click & Collect' available?
    • The 'Click & Collect' option is available at all Ray's Outdoors stores - subject to stock availability.
    • Is every item eligible for 'Click & Collect'?
    • Some of our products may be limited to Home Delivery only - you will be advised at the checkout if your chosen items fall into this category.
    • How long can I wait before I can collect my order in store?
    • You will receive a notification either by SMS or email (depending on what you selected when you placed your order) within four business hours to confirm your order is ready to be collected.
    • Can I go to the store to pick up the item before I receive the confirmation?
    • Within four hours of placing your order, you will receive an e-mail or SMS (depending on what you selected as preferred contact) confirming your order is ready for collection, along with the store details. The confirmation alert is sent to you when the order has been processed in full; therefore visiting the store prior to receiving the alert may result in your items not being ready.
    • What do I bring to the store?
    • A copy of your collection confirmation
    • Photo ID
    • What if the store doesn’t have all the items I ordered?
    • If the store you nominated as your preferred collection point is unable to fulfil all items in your order, our Customer Interaction Centre team will contact you to discuss alternative arrangements.
    • Can I change my mind & ask for a delivery instead of picking up?
    • If you change your mind after placing your order, please please call our Customer Interaction Centre team on 1300 641 867 so we can make alternative arrangements.
    • If an item in my cart is not available at the store I selected, can I check for availability at other stores?
    • Yes! Our systems will automatically show other nearby stores with Stock on Hand or you can manually change your pickup location.
    • What are the store hours?
    • Store hours are displayed online within our store locator page.
    • How do I cancel my order?
    • Please call us on 1300 880 764 and our Customer Interaction Team can assist you